Hand over the responsibility for your print. concentrate your efforts on more valuable tasks

We understand how time consuming and inconvenient managing your print requirements can be. That is why our primary service, managed print, is to offer to take that responsibility off your hands. We focus on combining all your print and copying into one monthly cost making budgeting much more manageable.

 

We can simply take on the responsibility of all your print fleet management, or we can just monitor your consumable levels ensuring you never run out of toner. Whatever level of service you require, we have a managed print service for you.

Monitored Print and Consumables

Using our managed service allows you to relax in the safety that your up-time is guaranteed. We eliminate the painful moment a machine runs out of toner and a replacement isn’t readily available. Our managed service would ensure this simply doesn’t occur.

 

In addition, this also means there are no surprises and no unexpected costs from self managed systems. We find this lowers admin overheads for our clients, as dealing with a single supplier and not having to manage changing consumable costs for all purchasing related to print and copy.

Proactive maintenance checks

As part of our managed print service, you have access to our full UK wide fleet of sharp print engineers. Our engineers are fully trained to ensure your machines are running at optimal performance and are kept in top condition.

 

With regularly scheduled routine visits,  minimising downtime, keeping internal components clean and ensuring stock levels are maintained. Our technicians carry out regular maintenance, as well as proactively putting in place preventative measure to ensure you are always up and running.

A Single Manageable Monthly Bill

With more than one machine in place and with a variety of consumables and parts to maintain regular use, it’s easy to see how costs and monitor them can easily get out of control.

 

At Filedoc we aim to remove this worry from your business, we offer a variety of service packages on a level that will suit your business requirement. Whether you need us to just monitor consumables or run a whole fleet of machines, our bill is always an agreed single monthly payment.

Supplying and Installing a Managed Print Machine

When you join a managed service contract with a new machine being supplied by Filedoc. Our skilled team of technicians will arrange a time suitable with yourselves to minimise downtime and maintain business continuity throughout the transition.

Pre-installation Assessment 

Our technicians always visit a potential site before any managed agreement is made. Ensuring we can deliver the level of service we are proud of.

 

Transition Support

With carefully scheduled install and training dates, we ensure that all your staff have access to a print machine and maintain business continuity throughout the transition.

Pre-agreement Print Audit 

We monitor your current print situation free of charge before assessing and advising of the correct steps forward uniquely for your business.

 

Vast Variety of Machine Options

No matter the size of requirement, we have experience delivering and installing a huge range of machines, from office copy machines to full digital presses.

Scheduled Maintenance Eliminating unpredictable downtime

No longer are you relying on your staff to make sure your print system is running and stocked with consumables. Our nationwide team of engineers are available to undertake regular scheduled maintenance, as well as being on call to respond to any issues within 24 hours.

Consumable Management 

From the moment your machine is installed our engineers set up automated consumable ordering systems, therfore you will always be fully stocked.

 

Planned Strategy

Our engineers will inform you when any maintenance is required ahead of time allows you to plan this into your daily workflow.

Immediate Response 

Whether it’s instant phone support or a direct engineer visit, our response to enquires and issues is our highest priority. We will always have an engineer to your machine within 24 hours.

 

A wealth of Knowledge

With a network of highly trained and experience engineers on hand to fix any issues or answer any queries means you will never be in the dark.

Support Department A team of experienced operators to handle your requirements 

We aim for you to treat our support team as an extension to your business. Our support team is always on hand to answer any queries or update any of your requirements. Helping with tasks from guidance on taking meter readings to advice on clearing miss feeds by offering immediate maintenance solutions.

50% of issues solved immediately 

Our phone support department are proud to be able to say they can solve 50% of enquires and issues directly over the phone without the need for a engineer visit.

 

Machine Knowledge 

Our phone support team, are knowledgeable about the machines we supply. Meaning they can directly solve a variety of task with you on the phone.

Dependable Relationship

Many of our clients build a great relationship with our support team, knowing they can always rely upon them.

 

Client Focused

Our support team are solely focused on providing an excellent service for our client base, with no other priority tasks, only you and your requirement.

READY TO MAKE TECHNOLOGY
WORK FOR YOU?

OUr specialist team are on hand to ensUre we find a solution that fits your business, helping you achieve your goals with technology.